Great Work.

“I just wanted to reach out and thank you for what a great job you and your staff have done there. Our deliveries are running much smoother since we made the move.”

 

Dave Megge, Director of Kitchen/Bath and Flooring Programs

OUR MISSION

100% commitment to providing quality delivery and installation services in a friendly and professional manner

We are guided by four core principles:

Reliability

We aim to be reliable in our scheduling, knowledge, and professional customer service skills. Every team member is expected to meet or exceed customer expectations.

integrity

We value integrity. We expect employees to be honest in their daily work. You never get a second chance to make a first impression.

Respect

We value our employees, co-workers, vendors, and customers. We treat all with respect, at all times.

Safety

We value a safe and healthy work environment.

Our Ownership Is

INVOLVED

Pride Delivery and Installation ownership is personally involved in daily operations. Your business is treated as if it is our own, and we understand image. In the rare instance an issue should arise, we deal with it promptly until it is resolved.

PRIDE is the difference.

ABOVE & BEYOND

“The delivery/installation teams at Pride go above and beyond the call. They come out and do site visits on major installations, are trained in all of the high end brands of appliances for installation and make sure to protect your home. They come prepared for any situation and make even the hardest look easy, they are true professionals not just someone without experience. We know our customers are in good hands that is why we use Pride for our delivery and install needs.”

Rick Ritt, Outside Builder Sales

Our Culture Is Rooted In Respect.
That Is Why It Easily Translates To Our Jobs.

Chris, Owner of Pride Delivery and Installation

Chris Petonic

President

Pride Appliance began in 1975 as a venture between Jerry Mazanec, Chris’ grandfather, and Jack Petonic, Chris’s father.

They began Pride Appliance in order to better serve the greater Cleveland area in the appliance delivery and installation business. They earned the respect of their peers in the industry in a very short period of time. Due to the untimely death of Jerry, Jack was forced to close business operations (1978) and work for one of their competitors, Hank Depner.

Hank Depner owned and managed Wilcox Transfer. During Jack’s tenure at Wilcox, he introduced Chris to the delivery and installation business which allowed Chris to learn from the best people in the industry, many of which Chris continues to work with today.

In 2003, Chris began working for Reliable Appliance Installation and continued to service the GE Appliance delivery network in the Cleveland area. With Reliable Appliance, he was able to learn and grow into a Regional Manager and at one time was in charge of 6 operations in the great lakes region, including Buffalo NY and Cincinnati OH. Working closely with RAIs ownership, Charlie Merryman and Jeffrey Gallo, Chris was able to develop his skills in all aspects of the business.

In March of 2020, Chris had the opportunity to start his own operation in the Cleveland market, and he chose to open under the name Pride Delivery and Installation LLC as an ode to his hardworking grandfather and to his father who introduced him to the business.

In November 2020, Pride Delivery and Installation LLC moved into the Columbus market.

Chris’ work in this industry spans 4 decades. Chris notes that the most valuable thing he has learned is to treat your people with respect, treat your customers with respect, and treat your business with respect. The people he worked with in the early days of his career continue to work with Chris at Pride Delivery and Installation today. They are like family to Chris. Chris further states that he works with individuals that carry themselves with integrity and hold themselves to the highest standards. He states they know the right thing to do.

 

“Our goal at Pride is to give our customers a great experience during their installation process. In an area where timing and execution are of utmost importance, I feel we exceed expectations.”

cleveland

(and the surrounding area)

GE Appliance Delivery and Installation Company in Cleveland OH - Pride Delivery and Installation LLC in Cleveland OH and the surrounding areas

Amy Brandt

Operations Manager

Daniel Jackson

Assistant Operations Manager

Jeff Alexander

Quality and Outside Account Manager

Lou Formica

Quality and Outside Account Manager

Amy Brandt Pride Delivery and Installation

Amy Brandt

Amy Brandt began her career in the appliance industry in 1996 with Exel Logistics then transitioned to JP Services.  This is about the time that Amy met Chris Petonic as they were in the same industry.  She held various roles including clerical, inventory, dispatch and billing in her early career.  In 1999, Amy moved to Exel Direct as a Route Analyst and Billing Representative, then was promoted to Account Supervisor.  In 2008, Amy was hired by Chris at Reliable Appliance Installation as Regional Operations Administrator and was later promoted to Cleveland Operations Manager.  Under Amy’s supervision, the Cleveland Operation of RAI was awarded the GE Region of the Year award (2016, 2018).  In 2020, Amy moved to Pride Delivery and Installation as the Cleveland Operations Manager.

“I am proud to be part of a team that doesn’t believe in average, we’ve consistently out-performed our peers in quality of service and customer satisfaction. Pride is truly an example of teamwork at its best, with everyone from the warehouse to the road to the office working together towards providing our customers and partners with the best possible experience.”

Lou Formica Pride Delivery and Installation

Jeffrey Alexander

Jeffrey Alexander began his career in the delivery industry in 1990 with Wilcox Transfer, working with Jack Petonic.  He continued his career in a Driver position with JP Services, Exel, SunTV, Exel Direct.  In 2007, Jeff began working with Chris Petonic at Reliable Appliance Installation as a Driver.  He then transitioned to a Trainer role, allowing him to share his knowledge and expertise in the industry.  In 2014, while at RAI, Jeff was promoted to Warehouse Manager and five short years later moved into a Quality Manager role.  Jeff joined Pride Delivery and Installation in 2020 as Quality and Outside Account Manager. 

“It’s astounding to think that I am still working with some of the same friends that I started with down this path 30 years ago. Between just a few of us, we have well over 100 years of delivery and installation experience. That in itself is simply amazing. At Pride, regardless if you have been with us for months or years, we are not just co-workers, we are family.”

Jeffrey Alexander Pride Delivery and Installation

Lou formica

Louis Formica began in the industry in 1977 and spent his first ten years in delivery and warehousing with B&B Appliance. He then began working with Jack Petonic at Wilcox Transfer. At Wilcox, Lou handled deliveries for GE, Fretter and Northeast Appliance and began working with Chris Petonic. Lou was a Driver and Chris was his Helper. Lou trained and taught Chris about delivery, installation and customer service. When the GE account transitioned to Reliable Appliance Installation, Lou moved over to RAI as a Trainer/Manager and continued to share his knowledge and expertise by training new employees in proper delivery and installation processes. Lou holds the position of Quality and Outside Account Manager with Pride Delivery and Installation.

“I enjoy the family atmosphere at Pride and am proud of the level of service we provide to our customers."

Columbus

(and the surrounding area)

Appliance Delivery and Installation Company in Cleveland OH - Pride Delivery and Installation LLC in Columbus OH and the surrounding areas

John Merryman

Operations Manager

Rick Quaderer

Assistant Operations Manager

Jason Willis

Quality and Outside Account Manager

Steve Carrico

Quality and Outside Account Manager

John Merryman

John Merryman joined Reliable Appliance Installation as a warehouseman in 2004, which began his career in the appliance delivery business. From 2005-2007 John handled installs on larger jobs as the Columbus area experienced a housing boom. John traveled for Reliable Appliance Installation to Cincinnati (2007-2008), handling all paperwork and many aspects of warehousing. In 2009 John returned to warehousing in Columbus, eventually assuming all of Columbus payroll functions for Reliable Appliance. In 2012, John moved into the role of handling corporate payroll processing, managing all payroll for Reliable Appliance Installation. In 2017, John assumed a larger role in Columbus warehousing and corporate management; aiding multiple Columbus warehouses while still processing all of Reliable Appliance payroll. John remained in this role with Reliable Appliance Installation until 2020 when he joined the Pride Delivery and Installation team.

“I am happy to be a part of the Pride family. We have developed a close-knit team that have worked together for years in providing our customers with the best experience and service possible."

Rick Quaderer Assistant Operation Manager of Pride Delivery and Installation

Rick Quaderer

Rick Quaderer entered the appliance field in 1999. The first six years of his career were spent serving a Sears account in Colchester, Vermont working for Transport Alliance, Chaz Delivery and Exel Direct as a driver, warehouseman and operations manager.
Upon relocating to Cleveland in 2005 he began working with Chris Petonic and Reliable Appliance Installation as a lead appliance installer. Rick advanced to serve as Operations Manager for Reliable in Pittsburgh, Buffalo and Columbus markets. Under Rick’s direction, the Buffalo location received the GE Regional Award for the year of 2014.

In 2020, Rick joined Pride Delivery and Installation LLC as the Assistant Operations Manager.

“I welcome the close family feeling we have here at Pride. I also enjoy the fact that our locations work so closely together. No one has an ego too big to ask a question of, nor an ego too big to listen to others regarding the best ways to serve our customers."

John Merryman Pride Installation and Delivery.jpg

Jason Willis

Jason Willis began his career in 2013 as a Logistics Manager with ASA Logistics, managing 17 accounts. He then moved into an Operation Manager/Logistics Manager position with Commercial Works. In 2017, Jason became a Regional Manager for the Columbus and Cincinnati markets for Moving Ahead Services. In January 2019, he became a manager for Reliable Appliance Installation and moved to Pride Delivery and Installation Inc. upon Pride’s opening the Columbus market.

“I truly enjoy working for the Pride family and taking care of all of our customers. It is a total team effort for everyone involved in making sure every one of our customers is completely satisfied. The amount of knowledge our leadership has is what makes us one of the best companies in the delivery business.”

Pride Delivery and Installation would value
the opportunity to work with you.