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“I just wanted to reach out and thank you for what a great job you and your staff have done there. Our deliveries are running much smoother since we made the move.”
Dave Megge, Director of Kitchen/Bath and Flooring Programs
100% commitment to providing quality delivery and installation services in a friendly and professional manner
We are guided by four core principles:
We aim to be reliable in our scheduling, knowledge, and professional customer service skills. Every team member is expected to meet or exceed customer expectations.
We expect employees to be honest in their daily work. You never get a second chance to make a first impression, and we want to make ours count.
We value our employees, co-workers, vendors, and customers. We treat all with respect, at all times.
We value a safe and healthy work environment.
Pride Delivery and Installation ownership is personally involved in daily operations. Your business is treated as if it is our own, and we understand image. In the rare instance an issue should arise, we deal with it promptly until it is resolved.
PRIDE is the difference.
“The delivery/installation teams at Pride go above and beyond the call. They come out and do site visits on major installations, are trained in all of the high end brands of appliances for installation and make sure to protect your home. They come prepared for any situation and make even the hardest look easy, they are true professionals not just someone without experience. We know our customers are in good hands that is why we use Pride for our delivery and install needs.”
Rick Ritt, Outside Builder Sales
Pride Appliance began in 1975 as a venture between Jerry Mazanec, Chris’ grandfather, and Jack Petonic, Chris’ father.
They began Pride Appliance in order to better serve the Greater Cleveland area in the appliance delivery and installation business. Pride Appliance was well respected in the industry. Due to the untimely death of Jerry, Jack was forced to close business operations (1978) and work for one of their competitors, Hank Depner.
Hank Depner owned and managed Wilcox Transfer. During Jack’s tenure at Wilcox, he introduced Chris to the delivery and installation business which allowed Chris to learn from the best people in the industry, many of which Chris continues to work with today.
In 2003, Chris began working for Reliable Appliance Installation and continued to service the GE Appliance delivery network in the Cleveland area. With Reliable Appliance, he was able to learn and grow into a Regional Manager and at one time was in charge of 6 operations in the great lakes region, including Buffalo, New York and Cincinnati, Ohio. Working closely with RAI’s ownership Charlie Merryman and Jeffrey Gallo, Chris was able to develop his skills in all aspects of the business.
In March of 2020, Chris had the opportunity to start his own operation in the Cleveland market, and he chose to open under the name Pride Delivery and Installation LLC as an ode to his hardworking grandfather and to his father who introduced him to the business.
In November 2020, Pride Delivery and Installation LLC moved into the Columbus market.
In August 2022, Pride Delivery and Installation LLC moved into the Plant City and Romulus markets.
Chris’ work in this industry spans 4 decades. Chris notes that the most valuable thing he has learned is to treat your people with respect, treat your customers with respect, and treat your business with respect. The people he worked with in the early days of his career continue to work with Chris at Pride Delivery and Installation today. They are like family to Chris. Chris further states that he works with individuals that carry themselves with integrity and hold themselves to the highest standards. He states they know the right thing to do.
(and the surrounding area)
Regional Operations Director (Cleveland and Columbus markets)
Operations Manager
Delivery and Quality Control Manager
Amy Brandt began her career in the appliance industry in 1996 with Exel Logistics then transitioned to JP Services. At this time, Amy met Chris, as they worked in the same industry. She held various roles including clerical, inventory, dispatch and billing in her early career. In 1999, Amy moved to Exel Direct as a Route Analyst and Billing Representative, then was promoted to Account Supervisor. In 2008, Amy was hired by Chris at Reliable Appliance Installation as Regional Operations Administrator and was later promoted to Cleveland Operations Manager. Under Amy’s supervision, the Cleveland Operation of RAI was awarded the GE Region of the Year award (2016, 2018). In 2020, Amy moved to Pride Delivery and Installation as the Cleveland Operations Manager. Amy became Regional Operations Director in January 2022.
Jeffrey Alexander began his career in the delivery industry in 1990 with Wilcox Transfer, working with Jack Petonic. He continued his career in a Driver position with JP Services, Exel, SunTV, and Exel Direct. In 2007, Jeff began working with Chris Petonic at Reliable Appliance Installation as a Driver. He then transitioned to a Trainer role, allowing him to share his knowledge and expertise in the industry. In 2014, while at RAI, Jeff was promoted to Warehouse Manager and five short years later moved into a Quality Manager role. Jeff joined Pride Delivery and Installation in 2020 as Quality and Outside Account Manager.
Daniel started with Pride in February 2021 as the Assistant Operations Manager in Cleveland. He was promoted in January 2023 to Operations Manager in Cleveland.
(and the surrounding area)
Regional Operations Director (Cleveland and Columbus markets)
Operations Manager
Delivery and Quality Control Manager
John Merryman joined Reliable Appliance Installation as a warehouseman in 2004, which began his career in the appliance delivery business. From 2005-2007, John handled installs on larger jobs as the Columbus area experienced a housing boom. John traveled for Reliable Appliance Installation to Cincinnati (2007-2008), handling all paperwork and many aspects of warehousing. In 2009, John returned to warehousing in Columbus to assume all of Columbus payroll functions for Reliable Appliance. In 2012, John moved into the role of handling corporate payroll processing. In 2017, John assumed a larger role in Columbus warehousing and corporate management; aiding multiple Columbus warehouses while still processing all of Reliable Appliance payroll. John remained in this role with Reliable Appliance Installation until 2020 when he joined the Pride Delivery and Installation team.
Rick Quaderer entered the appliance field in 1999. The first six years of his career were spent serving a Sears account in Colchester, Vermont working for Transport Alliance, Chaz Delivery and Exel Direct as a driver, warehouseman and operations manager.
Upon relocating to Cleveland in 2005 he began working with Chris Petonic and Reliable Appliance Installation as a lead appliance installer. Rick advanced to serve as Operations Manager for Reliable in Pittsburgh, Buffalo and Columbus markets. Under Rick’s direction, the Buffalo location received the GE Regional Award for the year of 2014.
In 2020, Rick joined Pride Delivery and Installation LLC as the Assistant Operations Manager.
(and the surrounding area)
Regional Operations Director (Romulus and Plant City markets)
General Manager
Operations Manager
Delivery and Quality Control Manager
(and the surrounding area)
Regional Operations Director (Romulus and Plant City markets)
Operations Manager
Delivery and Quality Control Manager
Mon – Sat 8am – 9pm
216-351-0947
8730 Brookpark Rd. Parma, Ohio 44129
©2021 Pride Delivery and Installation LLC All Rights Reserved.
